Thank you for your recent purchase from Mary’s Inn. Your satisfaction is of utmost importance to us, and we sincerely hope you are delighted with your selection. Should you, however, find yourself less than completely satisfied with your purchase for any reason, you are welcome to return it to us for a full refund, store credit, or an exchange. Please review the detailed information below regarding our comprehensive return policy.
**RETURNS**
To initiate a return, kindly contact us via email at orders@marysinn.co.za. A dedicated agent will promptly assist you with the necessary steps. For all returns, items must be securely placed in their original, undamaged packaging and accompanied by your original proof of purchase. Please bring the item to Mary’s Inn Liquor Store. It is imperative that all returned items remain in new and unused condition, with all original tags and labels still attached. All returns must be postmarked or brought in within fourteen (14) days from the original purchase date.
**REFUNDS**
Upon receipt of your returned item, our team will conduct a thorough inspection of its condition. Following this assessment, we will proceed with processing your refund or exchange. Please allow a maximum of thirty (30) days from the date we receive your item for the processing of your return or exchange. Once processed, refunds issued to credit card accounts may take 1-2 billing cycles to reflect on your statement; this timeframe is dependent on your individual credit card company’s policies. You will receive an email notification from us once your return has been successfully processed.
**RETURNS/REFUNDS ON PROMOTIONAL PRODUCTS**
For promotional or combo deals, returns and/or refunds can only be processed if the complete original combo package is returned. Individual items from a combo deal cannot be returned or interchanged separately.
Beers and soft drinks must be returned in their original, unopened six-packs or case quantities.
For your convenience, collection services can be arranged for returns. Please note that a handling fee, determined by the quantity of goods being returned, will apply. Additionally, a distance charge will be calculated based on the collection location. These charges will be deducted from your final refund amount and will be explicitly confirmed by our online sales consultants prior to collection.
**EXCEPTIONS**
Should you receive a defective or damaged product, please contact us immediately at the customer service number provided below to arrange for a prompt refund or exchange.
**QUESTIONS**
For any further inquiries or clarification regarding our return policy, please do not hesitate to contact us:
Mary’s Inn : 076 272 3016
Email: orders@marysinn.co.za